SEPHORA inside JCPenney in Palmdale, CA Open now

Reviews about SEPHORA inside JCPenney

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  October 19, 2019, by Nataly Mena
  Customer service needs major improvement. I saw many workers at the store, but only one was hustling, helping multiple customers at the same time. It took the staff about an hour to do two things for me: 1. grab me a cologne and 2. color match me for a foundation. It did NOT have to take that long.
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  August 01, 2019, by Karina Navarro
  I was there today to return an UNUSED makeup brush (MakeupForver); that I literally just received last night via UPS. * Mind you, I did NOT use the brush nor did I open the plastic wrap it was in. * I decided to return the unused brush simply because I changed my mind about the brush. So, this return that should have only taken a couple of minutes; it literally took 15mins!! To top it off I had my 5 year old with me and I was also in a hurry to pick up my kids from school. Anyway, the sales rep asked if the brush was used; I replied with "NO". She then asked: "Okay, so what's the reason you want to return it? Is there something wrong with it??" I then replied with: "NO. I simply changed my mind." She then ripped open the plastic wrap and lifted the brush, turned it around, messed with the bristles, and analyzed the brush for a few more minutes. She then called over a male coworker and asked him if it was okay for her to accept the item. He then said "Yes. That's fine!". But she was not satisfied. She then called her manager over, asked her about the item. She then had the manager go over the return procedure, look up the item number, and asked me AGAIN if the item was used!!! By this time I'm already frustrated and HUMILIATED!!! I told the manager : "I LITERALLY RECEIVED THE BRUSH LAST NIGHT AND NO, I DID NOT USE IT. SHE OPENED THE PLASTIC WRAP". So, after this experience, I highly doubt I'll ever return to this Sephora. They need better training overall. I will email corporate too. I spend too much money at Sephora to be treated this way. Plus, even if the brush was used, I know I still would have been able to return it.